Job Preparedness
Accounts Clerk
Administrative Assistant
- Effective file management
- Office management
- Time scheduling and management
- Professionalism
- Meeting/minutes/memos
- Record keeping
- Budget & Logistic planning/ meeting management and coordination
Business Processing Outsourcing
- CS
- Sales
- Telephone etiquette
- Critical Thinking
- Computer basics
- Building Rapport
- Managing Difficult customers
Digital Skills
Diversity Training
Front Desk/Concierge-Hospitality
- Professionalism and Workplace Etiquette
- Introduction to Hospitality and Customer Service
- Understanding Guest Expectations
- Communication Skills/ Verbal Communication & Tone
- Non-Verbal Communication & Body Language
- Front Desk Operations
- Concierge Excellence
- Handling Guest Requests
- Apologies and Recovery Strategies
- Handling Complaints Effectively/ Conflict Resolution Techniques
- Types of Establishments
- Career Path in Hospitality
- Tourist Destinations Research & Present
- Computer Basics-Reservation & CRM Systems
Housekeeping
- General Cleaning Procedures
- Specific Areas and Tasks
- Waste Management
- Quality Assurance
- Training and safety education
- Environmental Sustainability
Regenerative Organic Gardening
Supervisory Development
- Management Basics
- Effective Communication in Management
- Time Management and Productivity
- Strategic Planning
- Understanding Difficult Conversations
- Organizational Communication Practices
- Building an Efficient Workplace
- Transformative Leadership
- Delegation skills
- Managing Genz and difficult employees
- Basic Project Management Questions
- Creating Productive Conversations
- Conflict Resolution Strategies
- Building an Efficient Workplace
Sustainable Marine Practices
- Professional Communication Skills in the Tourism Industry
- Foundation of Leadership and Influence
- Understanding Conflict & Difficult Conversations
- Reef 101 and Status
- Reef Protection Protocols
- Safety Guidelines for tours
- Environmental tips for tours
- Coral ID
Teamwork and Work Culture Development
- Communication
- Resume and Interview skills
Waitstaff
- Types of Establishments/Types of Service
- How to be a good Server
- Steps to Service
- Terms and Definitions
- Terminologies/ Types of glassware/Knowing your menu
- Table setting & Napkin Folding
- Food Hygiene & Safety
- Wine types/ Wine Pairings
- Wait Staff Full Circle
- Bussing Tables & Dishwashing
- Tray Carrying
- Table Setting/ Taking orders
- Unhappy customer
- When to get the manager
- Serving multiple Guests
Job Preparedness Trainings
Job Preparedness Trainings are 2-3 week training programs that aim to equip participants with skills to improve their employability and successfully compete in the workforce. These training courses consist of 3 components: Soft Skills, Customer- Service and Technical.
Soft Skills
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Customer Service
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Technical
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